1. GENERAL
   By booking any tour package, flight, hotel, transportation, or travel-related service with our company, the customer agrees to be bound by these Terms & Conditions. These terms apply to all bookings made online, via social media, messaging platforms, or direct communication.
2. BOOKING & CONFIRMATION
   • All bookings are subject to availability.
   • A booking is only confirmed after receipt of the required deposit or full payment.
   • The company reserves the right to decline or cancel any booking at its discretion.
   • Customers must provide accurate personal information, including full name as per passport/ID, contact details, and travel information.
3. PAYMENT TERMS
   • Full payment must be completed before the stated deadline.
   • Failure to complete payment on time may result in automatic cancellation of the booking without prior notice.
   • Prices quoted are subject to change due to currency fluctuations, fuel surcharges, airline taxes, or supplier price changes before full payment is received.
   • All bank charges, transfer fees, or online payment charges shall be borne by the customer.
4. CANCELLATION BY CUSTOMER
   • All cancellation requests must be submitted in writing.
   • Deposits paid are non-refundable unless otherwise stated.
   • Cancellation charges may apply depending on the notice period and supplier policies.
   • No refunds will be provided for unused services, no-shows, late arrivals, or early departures.
5. CANCELLATION OR CHANGES BY COMPANY
   • The company reserves the right to cancel, postpone, or modify any itinerary, tour, accommodation, transportation, or service due to unforeseen circumstances, insufficient participation, safety concerns, weather conditions, government regulations, or events beyond our control.
   • In such cases, alternative arrangements or partial refunds may be offered where applicable.
   • The company shall not be liable for additional expenses incurred by customers.
6. REFUND POLICY
   • Refunds, if approved, will be processed according to the policies of airlines, hotels, tour operators, and other service providers.
   • Refund processing may take between 14–45 working days or longer depending on the payment provider or supplier.
   • Administrative or processing fees may apply.
7. TRAVEL DOCUMENTS & VISA
   • Customers are solely responsible for ensuring passports, visas, vaccination certificates, insurance, and all travel documents are valid and meet the destination requirements.
   • Passports must generally have at least 6 months validity from the travel date unless otherwise specified.
   • The company shall not be held responsible for denied boarding, deportation, visa rejection, or entry refusal by immigration authorities.
8. TRAVEL INSURANCE
   • Customers are strongly encouraged to purchase comprehensive travel insurance covering medical expenses, accidents, trip cancellations, baggage loss, delays, and personal liability.
   • The company shall not be responsible for any losses not covered by insurance.
9. CUSTOMER RESPONSIBILITIES
   • Customers are responsible for arriving on time for flights, tours, transfers, and activities.
   • Customers must comply with local laws, customs, airline regulations, and tour guidelines throughout the trip.
   • Any additional costs caused by customer negligence, misconduct, or failure to follow instructions shall be borne by the customer.
10. LIABILITY DISCLAIMER
    • The company acts only as an intermediary between customers and third-party service providers including airlines, hotels, transportation providers, and tour operators.
    • The company shall not be liable for any injury, death, accident, loss, delay, damage, theft, natural disaster, political unrest, pandemic, or any event beyond its reasonable control.
    • Customers participate in tours and activities at their own risk.
11. FORCE MAJEURE
    The company shall not be liable for failure or delay in performing obligations due to events beyond its control, including but not limited to natural disasters, floods, pandemics, government restrictions, war, terrorism, strikes, weather conditions, or transportation disruptions.
12. PRICING & PROMOTIONS
    • Promotional prices are subject to availability and limited periods only.
    • Discounts, vouchers, or promotional offers cannot be combined unless stated otherwise.
    • The company reserves the right to withdraw promotions without prior notice.
13. PRIVACY POLICY
    • Customer information collected will be used solely for booking, communication, operational, and legal purposes.
    • Personal data will not be shared with unrelated third parties without customer consent, except where required for travel arrangements or by law.
14. INTELLECTUAL PROPERTY
    All content, images, logos, itineraries, and promotional materials published by the company remain the intellectual property of the company and may not be copied or reproduced without permission.
15. GOVERNING LAW
    These Terms & Conditions shall be governed and interpreted in accordance with the laws of the applicable country or jurisdiction where the company operates.
16. ACCEPTANCE OF TERMS
    By proceeding with payment or confirming a booking, the customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.